Heather H:

Hi Manjula,

Are you still using this?  Was it as valuable in the end as you thought at the beginning?

 

Thanks!

Heather

Hi Heather,

 Yes, I am still using 4Q. The information we get thru the surveys is invaluable. It has helped us tremendously. The input from customers is quick and doesn't have us guessing and testing areas.

 The only downside I have seen of it (which is far outweighed by the benefits) is occasionally we have a visitor that feels like we have interrupted them. We've had maybe 1-2 such visitors. There may be others that may have felt interrupted and not voiced it. Most visitors seem happy to be able to give their feedback. This may vary from the type of site and visitor demographic.

Overall - I'd give it a thumbs up - absolutely, positively. I have been running the survey for months and no amount of number data could give us such accurate information.

Manjula