I had incorrectly set up the shopping cart to tax shipping and now must issue a refund to a customer.  I can find nothing in help or the knowledge base that outlines how to issue a refund to a customer.  Please let me know how this is done, as a customer is requesting a refund immediately. 

Brian, immediate responses would probably be best served through support tickets.

However to handle a refund you would use the Order Edit page and reference the transaction ID for the charge that is listed on the page and add a negative amount on the credit card and click Save / Settle.  This will be handled like a refund with the card processor.

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Stefan Barlow
Systems Architect
AmeriCommerce