Hello all,

I came across an excellent tool this week and I thought I'd share my experience with it and maybe if others implement it, we can share our experiences.

4Q is a survey tool that lets you implement a permission based survey of your visitors. Giving you the ability to let your customers speak with you. To not repeat whats already been explained very well on Avinash's blog - you can read about it directly at http://www.kaushik.net/avinash/2008/03/4q-the-best-online-survey-for-a-website-yours-free.html

Few key points:

1. It is permission based and not invasive. No pop up windows.
   
2. It is short
3. It is extremely easy to implement
4. You can regulate the percentage of visitors that are offered the survey.

It is a free tool, no strings, no ads - nothing. Many of you may already be following Avinash Kaushik's blog and may have already heard of it - but I just wanted to drop in a post incase it was missed.

We implemented it last night and are already gaining insight into what visitors are coming to the site for. Although a little early for actionable insights - I am certain we will find some very useful information here.

Please Note - I am not affiliated with 4Q, iPerceptions or Avinash Kaushik (apart from being of the same country of origin :-) - which really means nothing in this global village.) I am just a huge fan of Web Analytics.

Enjoy!

Manjula 

Manjula,

 I tried signing up for this. Apparently there is an email response with a confirmation code, but this is not coming through. I tried re-sending it a few times, but zip on the return email. Perhaps this takes a while? Do you know?

 This sounds like a great survey to have.

It does take a little time for the account to be setup. Mine took about a couple of hours to get setup.

If you haven't received the information in a few hours - I would recommend contacting their support team. They also have a forum setup now at http://iperceptions4q.com/forum/

I have had my surveys running for a few days now. The insights are truly helpful. Although early in the process (and I wouldn't take action until I have more responses in) -  the survey has started to reveal why our visitors are on the site and this would eventually shape our landing pages. I didn't realize our customers are happy to speak with us until we ran this survey. Barring one person, we've had visitors who seem to have been happy to share their feedback.

I would be interested in feedback when you have it setup about the survey rate that works best for you and other such generic information which may be just plain interesting.

Cheers,

Manjula
 

It does take a little time for the account to be setup. Mine took about a couple of hours to get setup.

If you haven't received the information in a few hours - I would recommend contacting their support team. They also have a forum setup now at http://iperceptions4q.com/forum/

I have had my surveys running for a few days now. The insights are truly helpful. Although early in the process (and I wouldn't take action until I have more responses in) -  the survey has started to reveal why our visitors are on the site and this would eventually shape our landing pages. I didn't realize our customers are happy to speak with us until we ran this survey. Barring one person, we've had visitors who seem to have been happy to share their feedback.

I would be interested in feedback when you have it setup about the survey rate that works best for you and other such generic information which may be just plain interesting.

Cheers,

Manjula 

Hi Manjula,

Are you still using this?  Was it as valuable in the end as you thought at the beginning?

Thanks!

Heather

Heather H:

Hi Manjula,

Are you still using this?  Was it as valuable in the end as you thought at the beginning?

 

Thanks!

Heather

Hi Heather,

 Yes, I am still using 4Q. The information we get thru the surveys is invaluable. It has helped us tremendously. The input from customers is quick and doesn't have us guessing and testing areas.

 The only downside I have seen of it (which is far outweighed by the benefits) is occasionally we have a visitor that feels like we have interrupted them. We've had maybe 1-2 such visitors. There may be others that may have felt interrupted and not voiced it. Most visitors seem happy to be able to give their feedback. This may vary from the type of site and visitor demographic.

Overall - I'd give it a thumbs up - absolutely, positively. I have been running the survey for months and no amount of number data could give us such accurate information.

Manjula